available through access ondemand

Service Advisor and Manager Training for Hybrid and Electric Vehicles (4-Part Series)

Four (4) 1-hour online training sessions:

• Part 1: Hybrid & Electric Vehicle Systems for BMW, GM, Ford, GM, Honda, Hyundai, Lexus, Nissan, & Lexus Systems:
  •  Components, Component Locations, Definitions, Acronyms, and Understanding Instrumentation Displays
• Part 2: How a Traditional Vehicle Differs from the Hybrid and Electric Vehicle 
  • Powertrain System Operation for Service Advisors and Managers:  You Need to Know More Than Your Customers
• Part 3: Top Failure Modes & Customer Complaints of Hybrid & Electric Vehicle Systems
• Part 4: How to Communicate with Customers to Help Them Understand Their Hybrid & Electric Vehicle 

Hybrid and Electric vehicles continue to quickly penetrate the aftermarket, whether the vehicle is within or out of warranty.  Customers are constantly looking for qualified service shops to maintain and repair their vehicles rather than continually returning their vehicle to the dealer for servicing.  This course is designed to train Service Advisors and Managers on how to confidently communicate to the tech-savvy vehicle owner to advise and sell shop services.  This series will inform the Service Advisor and Manager how hybrid vehicles operate, age, and fail and how to communicate this information to the customer to gain trust and increase value.  At the conclusion of this series, the Service Advisor and Manager will have the information and acquired skills to confidently communicate with hybrid and electric vehicle customers to earn their service business

​​This class results in a certificate of completion that will be provided to the participant after successfully completing all online training sessions in the series. The certificate and its stated hours are eligible for NATEF annual credit and may count toward other professional development requirements. 
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Contact us or email accessonline@futuretechauto.com if you have questions or comments about this (or other) online training courses. ​​